Refund Policy

7-Day Satisfaction Guarantee

If you are not satisfied with your access pass within 7 days of purchase, we will refund you in full. No questions asked. Email [email protected] from the address you used to buy the pass and we will action it within 2 business days.

This is the simplest, fastest path to a refund. If you are within the window and you want your money back, you get it.

Your Statutory Rights

Carat Hunter is operated by Digital Adventures Pty Ltd (ACN 697 144 531) trading as Carat Hunter. Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If our service fails to meet a consumer guarantee, you are entitled to a remedy, including a refund, repair, or replacement of the service.

Nothing in this Refund Policy excludes, restricts, or modifies those rights. Our 7-day satisfaction window sits on top of those rights, it does not replace them.

Refunds After 7 Days

After the 7-day window we may still issue a refund where the platform did not work as advertised. Common situations:

• A sustained outage that prevented you from using the service during your pass.
• A billing error, duplicate charge, or charge for a pass you did not authorise.
• A defect in a paid feature that we could not resolve within a reasonable time.

Email us with a short description of what went wrong. We respond to every request and decide on the merits. These refunds are at our discretion in addition to any rights you have under the Australian Consumer Law.

What We Do Not Refund

Carat Hunter is a price-comparison platform. We do not sell diamonds, we do not control retailer prices, and our market data and AI insights are informational outputs, not recommendations. We will not refund a pass solely because:

• A retailer changed their price after you bought your pass, or after you clicked through to their site.
• A diamond you were considering sold before you completed your purchase with the retailer.
• An AI-generated insight, score, or summary differed from your own view of a diamond.
• You decided not to buy a diamond after using the platform.

Statutory rights under the Australian Consumer Law continue to apply regardless of these limitations.

How to Request a Refund

Email [email protected] and include:

1. The email address you used to buy the pass.
2. A short description of why you would like a refund (optional within the 7-day window; for refunds after the window, screenshots or a description of the issue are helpful).
3. Your preferred refund destination. We default to the original payment method.

We respond to every refund email within 2 business days. If we need more information we will ask once and decide promptly after that.

Processing Time

Approved refunds are processed by Lemon Squeezy, our merchant of record. Funds typically appear on your statement within 5 to 10 business days, depending on your card issuer and bank. Card networks set the timing; we cannot accelerate it. You will receive an email confirmation from Lemon Squeezy when the refund is issued.

Chargebacks and Disputes

Lemon Squeezy handles billing on our behalf, so charges may appear on your statement as PADDLE.NET, Lemon Squeezy, or a similar reference rather than Carat Hunter. If you do not recognise a charge, please contact us first.

We can identify the order, confirm what was purchased, and refund it directly. Filing a chargeback before contacting us can lock the funds with the card network for several weeks, may incur fees on our side, and may result in temporary suspension of your access. Email [email protected] first; it is faster for both of us.

Cancellations

Access passes are one-time purchases. There are no recurring subscriptions, no auto-renewals, and no hidden charges. Because there is nothing to cancel, the refund process above is the only path you need to consider.

Contact

For all refund requests, billing questions, and policy clarifications, email [email protected]. We are Digital Adventures Pty Ltd (ACN 697 144 531) trading as Carat Hunter, based in Victoria, Australia. We aim to respond within 2 business days.